Refund policy

We want you to shop with confidence. If an eligible item is not right for you, request a return or exchange within 30 days of delivery. Your piece must be unused and in its original condition, and your request must be authorised before you send it back.

1. Submit a return request within 30 days of receiving your order. We cannot accept a parcel sent without prior authorisation.
2. Return the item unused, unaltered and in its original condition, with no scratches or signs of wear. Include its jewellery tag, certification, packaging and any accessories where supplied.
3. Send the parcel by a trackable shipping method and share the tracking details. We cannot process a return that cannot be traced.
4. Include any promotional gift supplied with the returned item. If it is not returned, its retail value may be deducted from your refund.
5. For an exchange or resizing request involving a remote destination, additional carrier fees may apply. We will tell you the amount before you decide.
6. Where lab-grown diamond jewellery is offered, it must be unused and returned with its original certificate; a 35% restocking fee applies.

• Final Sale and Clearance items
• Earrings returned for a change of mind, for hygiene reasons
• Personalised jewellery, including engraving or photo details
• Design-your-own or special-order pieces with customer-selected stones, metal, plating or chain length
• Custom ring sizes and specially adjusted or resized pieces
• Items worn, scratched, damaged, altered, missing their supplied tag, or sent as a replacement or exchange

These exclusions do not remove your rights where an item is faulty, damaged or incorrectly supplied. An eligible personalised, design-your-own or special-order item may be exchanged for another design with a 35% restocking fee, subject to review and availability.

We process an approved return within 5 days after receiving and inspecting the parcel. You may request a refund to your original payment method or AMBECA store credit. Contact our team for authorisation if you prefer a refund to your original payment method. Payment providers may take additional time to show the funds.

The original standard shipping cost, including any delivery discount, and any remote-area charge are deducted from a change-of-mind refund. Return postage is normally paid by the customer. Where applicable consumer law requires a different refund, those rights take priority.

When a 35% restocking fee applies

The fee applies to eligible exchanges of personalised, design-your-own and special-order pieces; returns or exchanges of custom 10K, 14K or 18K gold, moissanite or lab-grown diamond items where offered; and each item in a return of three or more pieces from the same order. We will show any applicable fee before authorising your request. Fees are subject to applicable consumer law.

Start with your order in your AMBECA account. An exchange follows the return process: after inspection, we issue approved store credit that you can use toward a new order.

Open your AMBECA account

If the self-service option is unavailable for an order you believe is eligible, email support@ambecajewelry.com with your order number.

Check any engraving, special-order details, spelling, dates, names, size and delivery address before placing your order. Contact us as soon as possible if you need to change or cancel it.

Orders normally enter production 120 minutes after payment. A cancellation requested after that point may incur a 30% material and processing fee. We will explain any applicable charge before processing your request. Your statutory cancellation rights take priority where they apply.

Buy 2, Get 1 Free: Returns

Taking part in Buy 2, Get 1 Free does not make an otherwise eligible item final sale. Our usual return conditions and your statutory rights still apply. An item supplied free has no separate cash refund value.

If you return part of your order, we will recalculate the promotion using the eligible items you keep and their prices at the time of your original purchase, not current website prices. If you still keep at least three eligible pieces, the lowest-priced eligible piece remains free, subject to the original limit of one free piece per order.

If the items you keep no longer qualify, you may return the free piece with the other returned item(s). If you choose to keep it, its original purchase-time price will be included when calculating the amount due for the items you keep. Your merchandise refund is the merchandise amount originally paid, less the recalculated amount for the items kept and any merchandise refunds already issued. We will show you this calculation before you send your return.

For example, three pieces priced at US$119, US$109 and US$99 cost US$228 under the offer. Returning the US$119 piece together with the free US$99 piece gives a US$119 merchandise refund. Returning only the US$119 piece and keeping the other two gives a US$20 merchandise refund. Returning all three gives a US$228 merchandise refund.

We do not charge a separate promotion penalty or automatically charge your card again. A merchandise refund cannot be negative or exceed the merchandise amount actually paid. Shipping and tax refunds are handled separately under the applicable return rules and law. This policy does not limit your rights for faulty, damaged or incorrectly supplied goods, and does not retrospectively change the terms of orders already placed.

Your Statutory Rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer law. Where those rights conflict with our voluntary return conditions, your statutory rights take priority.

For consumers in the UK and European Union, eligible distance purchases generally carry a 14-day right to notify us of cancellation after delivery, followed by 14 days to return the goods. Applicable legal exceptions can include genuinely personalised goods and sealed goods unsuitable for return for health or hygiene reasons once unsealed; an item is not excluded merely because it was purchased in a promotion. Where the statutory cancellation right applies, required refunds include the original standard delivery cost for a full-order cancellation. Refunds are generally due within 14 days of cancellation notice, but may be withheld until we receive the goods or evidence of their return, as permitted by law. Please contact support@ambecajewelry.com for return instructions.