1. Submit a return request within 30 days of receiving your order. We cannot accept a parcel sent without prior authorisation.
2. Return the item unused, unaltered and in its original condition, with no scratches or signs of wear. Include its jewellery tag, certification, packaging and any accessories where supplied.
3. Send the parcel by a trackable shipping method and share the tracking details. We cannot process a return that cannot be traced.
4. Include any promotional gift supplied with the returned item. If it is not returned, its retail value may be deducted from your refund.
5. For an exchange or resizing request involving a remote destination, additional carrier fees may apply. We will tell you the amount before you decide.
6. Where lab-grown diamond jewellery is offered, it must be unused and returned with its original certificate; a 35% restocking fee applies.

• Final Sale and Clearance items
• Earrings returned for a change of mind, for hygiene reasons
• Personalised jewellery, including engraving or photo details
• Design-your-own or special-order pieces with customer-selected stones, metal, plating or chain length
• Custom ring sizes and specially adjusted or resized pieces
• Items worn, scratched, damaged, altered, missing their supplied tag, or sent as a replacement or exchange

These exclusions do not remove your rights where an item is faulty, damaged or incorrectly supplied. An eligible personalised, design-your-own or special-order item may be exchanged for another design with a 35% restocking fee, subject to review and availability.

We process an approved return within 5 days after receiving and inspecting the parcel. You may request a refund to your original payment method or AMBECA store credit. Contact our team for authorisation if you prefer a refund to your original payment method. Payment providers may take additional time to show the funds.

The original standard shipping cost, including any delivery discount, and any remote-area charge are deducted from a change-of-mind refund. Return postage is normally paid by the customer. Where applicable consumer law requires a different refund, those rights take priority.

When a 35% restocking fee applies

The fee applies to eligible exchanges of personalised, design-your-own and special-order pieces; returns or exchanges of custom 10K, 14K or 18K gold, moissanite or lab-grown diamond items where offered; and each item in a return of three or more pieces from the same order. We will show any applicable fee before authorising your request. Fees are subject to applicable consumer law.

Start with your order in your AMBECA account. An exchange follows the return process: after inspection, we issue approved store credit that you can use toward a new order.

Open your AMBECA account

Return Flow

Exchange Flow

If the self-service option is unavailable for an order you believe is eligible, email support@ambecajewelry.com with your order number.

Check any engraving, special-order details, spelling, dates, names, size and delivery address before placing your order. Contact us as soon as possible if you need to change or cancel it.

Orders normally enter production 120 minutes after payment. A cancellation requested after that point may incur a 30% material and processing fee. We will explain any applicable charge before processing your request. Your statutory cancellation rights take priority where they apply.

For Buy 2, Get 1 Free orders, a promotional gift has no separate cash refund value. If part of an order is returned, we recalculate the offer using the eligible items kept and their original purchase prices, then show you the result before you send the return. A merchandise refund cannot exceed the amount originally paid. This does not limit rights for faulty or incorrectly supplied goods.

Nothing on this page limits rights that cannot be excluded under applicable consumer law. For eligible UK and EU distance purchases, statutory cancellation rights may apply, including relevant original standard delivery costs and refund timing. Contact us for the return instructions that apply to your order.