FAQs

Ambeca creates design-led jewellery using carefully selected brass bases, refined plated finishes, cubic zirconia, decorative stones, enamel-effect colour, mother-of-pearl effect details, black inlay and other decorative finishes.

Each product page clearly states the finish, stones and key details used in the piece.

No. Unless clearly stated on the product page, Ambeca jewellery is not solid gold.

Our gold-tone styles are crafted with 18K gold plating over brass, designed to create a refined jewellery look with an accessible luxury feel.

Our gold-plated styles are made with 18K gold carefully layered over brass.

Selected pieces are finished with plating for a more durable shine and polished jewellery look.

Our silver-tone styles are crafted with a polished silver-tone plated finish over brass.

This creates a bright, reflective and versatile jewellery look. Silver-tone pieces should be kept dry and stored away from humidity when not being worn.

Many Ambeca pieces feature cubic zirconia, light-catching stones, decorative coloured stones, enamel-effect colour, mother-of-pearl effect details or black inlay.

If a specific stone or finish is used, it will be listed on the product page.

Ambeca jewellery is not marketed as waterproof.

To preserve the finish, we recommend avoiding water, sweat, perfume, alcohol, cosmetics, lotions, cleaning products, salt water, chlorine and chemicals.

Please remove your jewellery before showering, swimming, exercising, sleeping or applying skincare and fragrance.

After wearing, gently wipe your jewellery with a clean, soft, dry cloth.

Store each piece separately in its original pouch, jewellery box or soft-lined case to avoid scratches, tangling and friction.

Please refer to our Jewellery Care page for more details.

Plated jewellery may naturally change over time depending on wear, skin type, storage and care habits.

Natural plating wear, scratches, oxidation and colour changes may occur with normal use and are not considered manufacturing defects.

Proper care can help your jewellery stay beautiful for longer.

Our jewellery is designed to be comfortable for everyday styling, but we cannot guarantee that every piece will be suitable for all skin types.

If you have sensitive skin or metal allergies, please review the product materials carefully before purchasing.

Each Ambeca order is carefully packaged and ready to gift.

Packaging may include a jewellery box, pouch, care card and protective packaging depending on the item and order.

Please refer to our Ring Size Guide before placing your order.

We recommend measuring your finger carefully and comparing it with our size chart. If you are between sizes, we recommend choosing the larger size.

Wider or more sculptural rings may feel slightly tighter than slim bands.

Most Ambeca rings are offered in selected US sizes.

Available sizes are shown on each product page. If a size is sold out or unavailable, it will not be selectable at checkout.

Please refer to our Bracelet & Bangle Size Guide before placing your order.

For open bangles, adjust gently and avoid repeated bending, as this may weaken or damage the piece.

For chain bracelets, use the extender chain to adjust the fit where available.

Many Ambeca necklaces include an adjustable chain or extender section.

The available length and adjustment range will be listed on each product page.

We currently ship to selected destinations including the United States, Canada, United Kingdom, European Union and Australia.

Please refer to our Delivery Options page for available destinations, estimated delivery times and shipping rates.

Standard Tracked Shipping is free on discounted merchandise subtotals of US$99 and above to the U.S., US$129 and above to Canada, £79 and above to the UK, €99 and above to the EU, and A$149 and above to Australia.

Below these thresholds, rates are US$7.95, US$12.95, £6.95, €9.95 and A$12.95 respectively. Thresholds exclude shipping and taxes. See our Shipping & Delivery page for currencies and full details.

For orders shipped to the United States, Canada, United Kingdom, European Union and Australia, duties and import taxes are included in the price paid at checkout.

This means you should not be charged additional import duties or customs fees upon delivery.

Estimated delivery times vary by destination.

Most orders are carefully prepared and shipped within 5 business days after the order is placed. Delivery times shown on our Delivery Options page are estimates and may vary due to customs clearance, local courier service, public holidays, weather conditions, peak seasons or unexpected logistics delays.

At this stage, we do not offer express shipping.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Please allow up to 48 hours for tracking information to update after dispatch.

Please first check your spam or junk folder.

If you still cannot find your confirmation email, please contact us at support@ambecajewelry.com with your full name, shipping address and phone number used at checkout, and we will help locate your order.

If you need to cancel or update your order, please contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to cancel or change it.

Please make sure your shipping address, contact information, product selection, size and colour are correct before placing your order.

Delivery times are estimates only and may vary depending on destination, customs clearance, local courier service, public holidays, weather conditions, peak seasons or unexpected logistics delays.

If your tracking information has not updated for more than 10 business days, please contact us with your order number and we will help check the status with the logistics provider.

Please first check around your delivery location, mailbox, front desk, reception area, building management or with neighbours.

Please also contact the local carrier directly, as they may have the most up-to-date delivery information.

If you still cannot locate your parcel after 3 business days, please contact us within 7 business days of the delivery scan with your order number.

We will do our best to assist you, but we are not responsible for lost parcels after a confirmed delivery scan.

Please contact us within 3 business days of delivery.

Include your order number, clear photos of the items received and a photo of the shipping label so we can review the issue as quickly as possible.

Please keep all original packaging until the issue has been resolved.

We accept returns on eligible items within 7 days of delivery.

Items must be unworn, unused, in original condition and returned with the original packaging, jewellery pouch, cards, gifts and all accessories.

Please refer to our Returns & Exchanges page for full details.

Statutory rights, including applicable UK and EU 14-day cancellation rights, take priority over our voluntary return conditions. See the Refund Policy.

To start a return, please contact us at support@ambecajewelry.com with your order number and reason for return.

Once your return request has been reviewed and approved, we will provide return instructions.

Please do not send your item back without contacting us first. Returns sent without approval may not be accepted.

For non-defective returns, the customer is responsible for the return shipping cost.

Original shipping fees are non-refundable except where required by law.

We recommend using a tracked shipping service, as we are not responsible for parcels that are lost, damaged, delayed, held by customs or returned to sender during the return process.

The following items cannot be returned unless they are defective, damaged or incorrect:

• Earrings, for hygiene reasons
• Engraved or personalised items
• Resized or specially adjusted items
• Custom-made or specially requested items
• Final Sale or Clearance items
• Gift cards or store credit
• Items that have been worn, used, damaged, scratched, stained or returned without complete packaging

At this stage, we do not offer automatic exchanges.

If you would like a different item, size or colour, please return the eligible item first and place a new order.

Where applicable, we may issue store credit instead of a direct exchange.

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Your bank, card issuer or payment provider may take additional time to post the refund to your account.

Yes. If your item arrives with a manufacturing defect or an issue caused before delivery, please contact us as soon as possible with your order number and clear photos or videos.

Each case is reviewed by our customer care team, and eligible issues may be resolved with repair, replacement, store credit or refund depending on the situation.

Quality support covers manufacturing defects or pre-delivery issues confirmed by our customer care team.

If your item is confirmed to have an eligible issue, we may offer an appropriate solution such as repair, replacement, store credit or refund.

Quality support does not cover:

• Natural plating wear
• Scratches, marks or dents
• Oxidation or colour changes over time
• Damage from water, sweat, perfume, cosmetics, alcohol, lotions or chemicals
• Damage from impact, bending, pulling, misuse or improper storage
• Lost jewellery
• Final Sale items
• Third-party repairs or alterations

Please contact us if you are unsure whether your issue is eligible for review.

Taking part in a promotion does not remove your statutory rights for faulty or incorrectly supplied goods.

Please contact us at support@ambecajewelry.com with:

• Your order number
• A description of the issue
• Clear photos or videos of the item
• Your current shipping address

Please keep the item until the issue has been reviewed.

Only one discount code or promotion can be applied per order unless otherwise stated.

Discount codes must be entered at checkout and cannot be applied after an order has been placed.

Your discount code may not work if it has expired, does not apply to the selected item, has already been used, or cannot be combined with another offer.

Please check the promotion terms before placing your order.

Taking part in Buy 2, Get 1 Free does not make an otherwise eligible item final sale. Our usual return conditions and your statutory rights still apply. An item supplied free has no separate cash refund value.

If you return part of your order, we will recalculate the promotion using the eligible items you keep and their prices at the time of your original purchase, not current website prices. If you still keep at least three eligible pieces, the lowest-priced eligible piece remains free, subject to the original limit of one free piece per order.

If the items you keep no longer qualify, you may return the free piece with the other returned item(s). If you choose to keep it, its original purchase-time price will be included when calculating the amount due for the items you keep. Your merchandise refund is the merchandise amount originally paid, less the recalculated amount for the items kept and any merchandise refunds already issued. We will show you this calculation before you send your return.

For example, three pieces priced at US$119, US$109 and US$99 cost US$228 under the offer. Returning the US$119 piece together with the free US$99 piece gives a US$119 merchandise refund. Returning only the US$119 piece and keeping the other two gives a US$20 merchandise refund. Returning all three gives a US$228 merchandise refund.

We do not charge a separate promotion penalty or automatically charge your card again. A merchandise refund cannot be negative or exceed the merchandise amount actually paid. Shipping and tax refunds are handled separately under the applicable return rules and law. This policy does not limit your rights for faulty, damaged or incorrectly supplied goods, and does not retrospectively change the terms of orders already placed.

We accept supported major credit and debit cards through Shopify Payments. Available express options, such as Shop Pay, Apple Pay or Google Pay, depend on your device and location and are shown at checkout. PayPal is not currently available.

If your payment was not accepted, please try:

• Checking that your billing information is correct
• Using another browser or device
• Making sure your card is enabled for international payments
• Trying another payment method
• Contacting your bank or payment provider

If the issue continues, please contact us and we will do our best to help.

Prices may be displayed in different currencies depending on your location or site settings.

The final currency and amount charged will be shown at checkout before you complete your purchase.

Each Ambeca order is carefully packaged and ready to gift.

Packaging may include a jewellery box, pouch, care card and protective packaging depending on the item and order.

We aim to keep packaging gift-friendly where possible.

If required for customs or delivery purposes, certain order or product information may appear on shipping documentation.

At this stage, digital gift cards may not be available.

If gift cards become available, they will be listed on our website.

You may be able to place an order as a guest depending on checkout settings.

Creating an account can help you view order history, save details and track future purchases more easily.

Enter the email address you used for your order to sign in. We will email you a one-time, six-digit verification code; no password is required.

If the code does not arrive, check your spam or junk folder and confirm your email address is correct. Use a new code if the previous one has expired. For help, contact support@ambecajewelry.com.